BACKGROUND ON DATASYS

Datasys is an independent organisation, established in 1993. Since then, the company, based in Carrington, has been quietly revolutionising IT systems on UK rail networks by designing and implementing innovative IT solutions across both retail and operational business environments.

Datasys works in partnership with customers to develop IT solutions that offer tangible benefits to train operating companies across the UK by delivering accurate and reliable information whilst optimising performance and profitability. The Datasys service also includes a high standard of training and support to ensure a complete and workable solution.

This simple, yet effective approach, has resulted in Datasys gaining unique experience to become the leading IT specialist for the UK rail industry and has resulted in a suite of Datasys products which has transformed the accessibility, accuracy and management of key information across all areas of rail operations.

DATASYS PRODUCTS INCLUDE:

Datasys Quality Service Manager (SQM): is a service auditing regime system that helps train operating companies to efficiently gather data, track trends and produce reports across a range of quality criteria to help the on-going improvement of the quality of service for customers.

Datasys Office: provides a comprehensive historical database of TOC sales information. Data is gathered from ticket issuing systems (e.g. Tribute, AVANTIX Mobile, Shere Fast Ticket and FasTis) and used to help improve revenue performance by monitoring staff, machines and locations. Datasys Office provides web-based Key Performance Indicator monitoring.

Office Accounts: streamlines Retail Account processes, eliminating multiple inputs by enabling clerks to directly input electronic shift sheets at their individual station. It therefore saves time at the end of a shift, day and period by reconciling and highlighting any discrepancies at the earliest opportunity. Office Accounts produces all of the reports required across the Retail Accounts process.

Season Ticket Information Management System (STIMS): automates the processes to manage key customer relations effectively by producing greater efficiency and therefore higher levels of customer service.

Refunds Database: a wizard driven system, which takes a clerk through the refunds process from application, through to the calculation of refund and authorisation and payment. The system helps to identify any fraudsters and provides report output for ATOC RSP returns. Refund processing is a module of STIMS.

The Log: increases the accuracy and efficiency of logging incidents on UK railways. It fulfils the requirements of a modern Control Centre by providing a system to log incidents quickly and distribute them to the relevant personnel throughout the organisation. It conforms to the ATOC ‘Rule Book’ and audit facilities to help ensure that all incident logs are recorded and closed out accurately. The Log is fully integrated with Bugle.

Bugle: provides a performance management system to deal with the resolution of delay disputes, saving costs through greater efficiency.